Shipping Policy
Free Local Delivery
At Lumaboxes, we process orders Monday through Friday and provide complimentary delivery service throughout Singapore. We are committed to fast and efficient shipping all year round, with many of our products available for Same-Day or Next-Day delivery.
Delivery Highlights:
- ✓ No minimum order value required
- ✓ Free delivery within Singapore
- ✓ Shipped from our Singapore warehouse
- ✓ Professional delivery service
- ✓ Standard delivery: 1-3 working days
- ✓ Order processing: 24-48 hours
Delivery Tracking
Every order is carefully monitored throughout its journey. We provide real-time tracking through our trusted delivery partners. You will receive a tracking number via email within a few hours after your order has been processed.
Track Your Package
Once your order ships, you can track its status through our delivery partner's tracking system. The tracking link will be provided in your shipping confirmation email.
Delivery Areas
We currently deliver to all addresses within Singapore, including:
- Residential addresses
- Office buildings
- Commercial properties
- Educational institutions
- PO boxes
Delivery Times
Our standard delivery times are:
- Order processing: 24-48 hours
- Standard delivery: 1-3 working days
- Express delivery: Next working day (order before 2 PM)
Note: Delivery times may be extended during peak periods or public holidays.
Failed Delivery Attempts
If you're not available to receive your delivery:
- The courier will leave a delivery notice
- A second delivery attempt will be scheduled
- You can arrange collection from a nearby collection point
- After three failed attempts, the package will be returned to our warehouse
Contact Us
If you have any questions about your delivery, please contact us:
- Email: ask@lumaboxes.com
- Phone: +6564583347
- Address: 79 Mei Hwan Dr, Singapore 568396
COVID-19 Notice
Due to COVID-19 safety measures, processing and delivery times may occasionally be longer than usual. We appreciate your understanding and patience.