Payment Policy

Accepted Payment Methods

At Lumaboxes, we strive to provide secure and convenient payment options for our customers. We currently accept the following payment methods:

  • PayPal - Fast and secure payment processing
  • Credit/Debit Cards - Via secure PayPal gateway

Payment Process

PayPal Payments

When choosing PayPal as your payment method:

  1. You will be redirected to the secure PayPal payment page
  2. Log in with your PayPal credentials to confirm the payment
  3. After successful payment, you'll return to our website
  4. You'll receive a confirmation email with your order details
Your order will be shipped to the address registered with your PayPal account. Please ensure it's up to date.

Credit/Debit Card Payments

For credit or debit card payments:

  1. Select "Pay with Debit/Credit Card" at checkout
  2. You'll be directed to PayPal's secure payment gateway
  3. Enter your card details and billing information
  4. No PayPal account is required for this option

Currency and Pricing

All prices on Lumaboxes are listed in Singapore Dollars (SGD). For international customers, PayPal will automatically convert the amount to your local currency at checkout using current exchange rates.

Payment Security

Your security is our priority. We implement the following measures to protect your payment information:

  • SSL encryption for all transactions
  • Secure payment processing through PayPal
  • No storage of credit card information on our servers
  • Regular security audits and updates

Order Processing

After successful payment:

  • You'll receive an immediate order confirmation email
  • Orders are processed within 1-2 business days
  • Tracking information will be provided once your order ships
  • For any payment issues, contact us at ask@lumaboxes.com

Payment Issues

If you experience any payment-related issues:

  • Contact our customer service team at +6564583347
  • Email us at ask@lumaboxes.com
  • Visit our store at 79 Mei Hwan Dr, Singapore 568396

Important Notice

For your security, never send payment information via email. All payments should be processed through our secure checkout system only.